Loker PT FOCUS INDONESIA FIT Karawang 2024

Position Summary:
The OPERATIONAL MANAGER will lead, direct and control all facets of Customer Experience operations with an emphasis on member service, relation and overall gym administration.

Requirement:
Management/Leadership Duties
• Manage Front Desk, Customer Experience and 3rd party Associates to ensure policies and procedures as outlined in the Gym Standard Operation are followed at all times.
• Manage and motivate Customer Experience and 3rd Party Associates to emphasize superior customer service.
• Conduct monthly staff meetings with these departments.
• Budgets and schedules Customer Experience and 3rd party associates staff coverage.
• Ensure that all employees are wearing proper uniform attire and nametags.
• Position is a scheduled customer Experience position in addition to supervisory duties. Exception is that this incumbent will be scheduled to work during peak hours.

Operations Support
• Communicates with other club department leaders regarding ways to improve Customer Experience and other club operations.
• Oversees “Lost and Found” items and their storage.
• Responsible for making periodic cash deposits to avoid too much cash in registers.
• Inspect cash register drawer counts and complete after-shift reports.
• Responsible for the control of cash deposit by assisting the finance manager with ensuring the daily deposit is made on time.
• Properly manage and maintain operational budget.

Administrative
• Serves as liaison with Customer Experience Department.
• Attends required training and management meetings.
• Maintains monthly Customer Experience staffing meeting.

Qualifications & Requirements:
• Be self-motivated and have strong organizational and management skills.
• Exhibit a superior sense of customer service at all times.
• Must be knowledgeable Company policies and enforce them accordingly.
• Possess good leadership abilities.
• Must have a positive attitude and be able to motivate staff in a positive manner.
• Must promote team spirit in the workplace.
• Possess strong motivational, communication, team building and training skills.
• Excellent communication, organization, and customer service skills.
• Understanding of basic cash procedures.
• Thorough understanding of the software system.
• Ability to handle challenging customer issues with patience, tact, and professionalism.
• Must have a high level of professionalism, honesty, integrity, and work ethic.

Full-time

Untuk melamar pekerjaan, kirimkan CV dan surat lamaran melalui email ke [email protected] atau kunjungi situs web resmi perusahaan.